The Norfolk Medical Group Business Office is here to help you with any financial or billing problems related to your Norfolk Medical Group bill. Please call the Norfolk Medical Group billing office at 402-844-8029 with any questions regarding insurance participation or billing.

COPAY Policies and Procedures
We expect, as does your insurance company, that you will pay your copay at the time of your service. We accept cash, personal checks, or credit card (Visa, Mastercard, Discover, American Express).

INSURANCE Policies and Procedures
Please bring your insurance card(s) with you to your appointment. We will gladly send your charges to your insurance companies provided you supply us with all the needed information (which includes the full name, the birthdate and Social Security Number of the subscriber and the full name, the birth date, and the social security number of the dependent if applicable.)

If you do not provide Norfolk Medical Group insurance information, we will set up your account as SELF PAY and you will be responsible for the charges.

If you do not provide Norfolk Medical Group with your insurance information prior to your insurance company’s filing deadline, you will be responsible for the charges.

If your charges are due to a Motor Vehicle Accident our policy is to send the claim to the patient to file with the appropriate Liability Insurance responsible for the accident. If the Liability insurance denies your claim, we will submit to your private insurance. If your private insurance denies the claim, the patient is responsible for the charges. (EXCEPTION: Medicare patients who have an accident where another insurance is responsible, because Medicare NEVER pays in those cases until proof of the other insurance liability is disproved.)

If your charges are due to a Workers’ compensation accident, we need approval and a claim number from your employer to submit the charges to the Work Comp carrier.

STATEMENT Policies and Procedures
We send statements to each individual patient account every thirty days. We will send you a statement after we receive correspondence from your insurance company. Correspondence includes payment or denial of payment for such reasons as:
(a) They show another insurance is primary for you
(b) You need to contact them for other insurance information
(c) You need to contact them to provide accident information, etc.

If you fail to pay or contact us about payment arrangements, your account will enter our collection process.

INSURANCE participation – We participate with all major insurance companies.